Any port in a storm

Things have changed quite a bit since the last time I ported my phone number to a different carrier. What was once a system obviously intended to discourage users from switching is now a fairly painless experience.

I decided to switch to Credo Mobile mainly because of their commitment to progressive causes. The fact that I could get over twice as much data as I was getting from Sprint – for less money – was a bonus. I had been a customer when they were known as Working Assets back when long distance was a thing, so I was already familiar with the company.

The signup process included an eligibility check for their BYOD program – which allows you to continue to use your current device(s) with Credo's service*. The compatibility check required four pieces of information:

• Current carrier
• IMEI or MEID from your device
• ZIP code
• Email address

After the compatibility check, I had to request that our phones be unlocked from my current carrier. I was dreading this step because it required a phone call and could not be completed without human interaction.

But even this was unexpectedly easy. The customer service rep handled my request quickly and without any pressure tactics; although she did recommend a couple of options for changing our plan and upgrading devices. The carriers are obviously aware of the implications of someone unlocking their phone, and we also have regulatory efforts to thank for making this process almost frictionless.

I received the new SIM cards three days after placing my order. Activation required replacing the SIM cards, heading over to Credo's activation portal, and entering a few more details; including the account number and PIN from my old carrier. After completing this step for each phone, it took 20-30 minutes before I received a notification that activation was complete.

Except for issues with the web site (needs work) and voicemail (resolved), I have no complaints. If you're considering moving to a new carrier, go for it.

*Credo uses Verizon's network